Dealer Service and Parts Benchmarks

Dealer Service and Parts Benchmarks

The foundation of the equipment ecosystem is dealer service. The Heavy has built the first database benchmarking service and parts teams at equipment dealerships, enabling new insights for both end users of equipment, as well as dealers and manufacturers.

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Breakdown

~50

# Dealers

3,200+

# Employees Included

Rankings

Service Team, % of All
Employees

AVG. # OF SERVICE EMPLOYEES,
PER LOCATION

AVG. MECHANIC TENURE, CURRENT ROLE, (IN YEARS)

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