Dealer Service and Parts Benchmarks

Dealer Service and Parts Benchmarks

The foundation of the equipment ecosystem is dealer service. The Heavy has built the first database benchmarking service and parts teams at equipment dealerships, enabling new insights for both end users of equipment, as well as dealers and manufacturers.

The Heavy Logo

Breakdown

~50

# Dealers

3,200+

# Employees Included

Rankings

Service Team, % of All
Employees

AVG. # OF SERVICE EMPLOYEES,
PER LOCATION

AVG. MECHANIC TENURE, CURRENT ROLE, (IN YEARS)

  • Reset

Alta Equipment

Volvo CE

Primary OEM Offered

56

# Locations

Altorfer CAT

Caterpillar

Primary OEM Offered

13

# Locations

Anderson Equipment

Komatsu

Primary OEM Offered

18

# Locations

Arnold Machinery

Volvo CE

Primary OEM Offered

21

# Locations

Ascendum Machinery

Volvo CE

Primary OEM Offered

14

# Locations

ASCO Equipment

Case CE

Primary OEM Offered

21

# Locations

Birkey’s Farm Store

Case CE

Primary OEM Offered

18

# Locations

Boyd CAT

Caterpillar

Primary OEM Offered

19

# Locations

Butler Machinery

Caterpillar

Primary OEM Offered

20

# Locations

Carter Machinery

Caterpillar

Primary OEM Offered

29

# Locations

Cleveland Brothers Equipment

Caterpillar

Primary OEM Offered

65

# Locations

Doggett – John Deere

Deere

Primary OEM Offered

29

# Locations

Empire CAT

Caterpillar

Primary OEM Offered

20

# Locations

Fabick CAT

Caterpillar

Primary OEM Offered

50

# Locations

Flint Equipment

Deere

Primary OEM Offered

71

# Locations

Foley Equipment

Caterpillar

Primary OEM Offered

18

# Locations

H&E Equipment Services

Komatsu

Primary OEM Offered

80

# Locations

Holt CAT

Caterpillar

Primary OEM Offered

23

# Locations

James River Equipment

Deere

Primary OEM Offered

52

# Locations

Linder Industrial Machinery

Komatsu

Primary OEM Offered

16

# Locations

Louisiana CAT

Caterpillar

Primary OEM Offered

46

# Locations

MacAllister Machinery

Caterpillar

Primary OEM Offered

35

# Locations

Murphy Tractor & Equipment

Deere

Primary OEM Offered

32

# Locations

Mustang CAT

Caterpillar

Primary OEM Offered

20

# Locations

The Heavy Logo

Want free intel?

The leading source of data and insights for the progressive equipment leader. Delivered weekly.

Prefer to see an example of a newsletter first? We gotcha. See one here.